Contact and support

Anclado, OnePenny and MyCard are products of Ancla Tech LLC (https://anclatech.net), a Massachusetts company. Anclado is the portal where our apps live.

Email: info@anclado.app. Tell us the email address of your Anclado account and what happened; we reply by email as soon as we can.

Phone: (+1) 617-917-9629. Monday to Friday, 9 AM to 5 PM Eastern Time. Outside those hours, leave a voicemail and we will get back to you.

Mail: Ancla Tech LLC, 867 Boylston Street, 5th Floor, Boston, Massachusetts 02116, United States.

Charges from Anclado appear on your statement as ANCLA TECH (OnePenny subscriptions), ANCLA TECH* ONEPENNY (one-time OnePenny purchases) or ANCLA TECH* MYCARD (a MyCard purchase).

If you don't recognize a charge, email us before contacting your bank, with the date and amount: we can usually identify it right away.

Per our Terms of Service, purchases are non-refundable, except a pack of AI scan credits or import rows that is completely unused: write to us within 14 days of buying it and we will refund it in full. If something else went wrong with a purchase, write to us and we will do our best to help.

You can cancel your OnePenny subscription at any time by signing in to your account. The cancellation takes effect at the end of the current paid term.

To delete your account and data, see https://anclado.app/legal/delete-account.

A MyCard card that does not open in Apple Wallet, or a card you need help with: email us the name on the card and we will help.

Terms of Service: https://anclado.app/legal/terms. Privacy Policy: https://anclado.app/legal/privacy.

For legal and privacy requests, including copyright complaints about images on a card, write to legal@anclado.app.